Joe Landers

Customer Service Transformation Consultant


Biographie disponible en anglais uniquement.

Joe Landers is a Customer Service Transformation Consultant with ServiceNow. He spent 20 years as a practitioner in a variety of Customer Service roles: Operations, Technology Support, Implementation, and Outsourcing. Over the last six years, he has worked with 60+ clients across multiple industries to develop strategic service roadmaps.


Delivering digital services to connected citizens

07/11/2018 10.00 - 10.30

FastforwardCircle StageWorkshop

Description disponible en anglais uniquement.

If you’re building services for public consumption, you’re facing two massive changes. First, you’re flooded with data: Every sensor, citizen, and transaction generates information that can be harnessed to improve and analyze government. This forces us to reconsider what is possible—it’s not just about Digitization of physical...