Lisa Fast

UX Architect

Vation Inc.

Biographie disponible en anglais uniquement.

Lisa is a UX Unicorn, with over 25 years of experience in User Experience (UX), service design and behavioural research. She is a co-founder of Vation Inc., a boutique digital services firm. A long-time Github collaborator on the Government of Canada’s Web Experience Toolkit (WET), Lisa is now leading collaborative design teams to improve citizen success on She is a bit of methodology geek, and spoke recently about online research methods at Service Design in Government in London UK. Back before UX was even a thing, Lisa completed a master’s degree in Computer Science in the psychology of programming.

Lisa writes on Linked In, on Twitter @lisavation and on Github @lisafast


From Nudge to Sludge: 3 ways outcomes go wrong online

09/11/2018 13.40 - 14.15

50 daysCircle StageBreakout session

Description disponible en anglais uniquement.

Find out how to ensure the outcomes you seek from digital service transformations deliver Nudge not Sludge.

Richard Thaler and Cass Sunstein’s seminal book Nudge: Improving Decisions About Health, Wealth, and Happiness proposed that a helpful nudge can encourage people to make better choices for themselves. The ideas launched...