Joe Landers is a Customer Service Transformation Consultant with ServiceNow. He spent 20 years as a practitioner in a variety of Customer Service roles: Operations, Technology Support, Implementation, and Outsourcing. Over the last six years, he has worked with 60+ clients across multiple industries to develop strategic service roadmaps.
Sessions
If you’re building services for public consumption, you’re facing two massive changes. First, you’re flooded with data: Every sensor, citizen, and transaction generates information that can be harnessed to improve and analyze government. This forces us to reconsider what is possible—it’s not just about Digitization of physical processes, but about rethinking the job that we’re doing...
