Katherine is the Lab Leader for the Ontario Digital Service, where she developed the ODS’ rapid prototyping and user research lab teams. Her previous experience includes being a founding member of the UK’s NHS Alpha team, leading the evaluation of Alberta Health Services’ Safer Crack Use Kits program, and conducting a needs assessment with people involved in street sex work following the London 2012 Olympics.
Katherine is a sessional faculty member at Emily Carr University of Art + Design where she teaches Service Design.
As a digital leader, your challenge is to create conditions to let agile, lean practices and design thinking survive and thrive in your organizations. But how does it work in a hierarchical environment that has its prescribed rhythms, processes and structures? How do you scale it when your organization moves from becoming a team of 75 to a team of 2400 overnight? Finally, how do you make it seamless...