Katherine Benjamin

Lab Leader

Ontario Digital Service, Government of Ontario

Katherine is the Lab Leader for the Ontario Digital Service, where she developed the ODS’ rapid prototyping and user research lab teams. Her previous experience includes being a founding member of the UK’s NHS Alpha team, leading the evaluation of Alberta Health Services’ Safer Crack Use Kits program, and conducting a needs assessment with people involved in street sex work following the London 2012 Olympics.

Katherine is a sessional faculty member at Emily Carr University of Art + Design where she teaches Service Design.


Servant Leadership and Agile Governance in a Hierarchical World

09/11/2018 13.40 - 14.15

50 monthsBreakout2Breakout session

As a digital leader, your challenge is to create conditions to let agile, lean practices and design thinking survive and thrive in your organizations. But how does it work in a hierarchical environment that has its prescribed rhythms, processes and structures? How do you scale it when your organization moves from becoming a team of 75 to a team of 2400 overnight? Finally, how do you make it seamless...