Kylie Havelock

Senior Product Manager

Canadian Digital Service

Having led digital service transformation across the UK government, Kylie believes that public service can be brilliant. She’s committed to bringing policy, operational and delivery communities together to reform government for the benefit of society.

Kylie moved to Ottawa in January 2018 to join the Canadian Digital Service, where she leads product teams delivering end-to-end services in the immigration and citizenship space. Before government, Kylie was a children’s App and eBook producer at Penguin Books.

She is an accomplished public speaker and is passionate about inclusive design, transforming service delivery through technology, and building diverse product teams.


Case studies: Going digital

08/11/2018 12.00 - 12.35

50 monthsBreakout2Breakout session

While digital government will take years to affect every department and process, there are plenty of examples of early adoption and promising success—and many hard-won lessons. In this session, we bring together case studies and concrete examples of government innovation, offering a chance to hear first-hand how transformation is changing the face of civics.


Designing for vulnerable populations: equity in public service design

09/11/2018 10.05 - 10.10

KeynoteCircle StageKeynote