Shawn Mandel


TELUS Digital

As TELUS’ Chief Digital Officer, Shawn is driving the digitization strategy and digital transformation agenda for the enterprise across all core lines of business. His team is responsible for delivering best-in-class experiences supporting customers, team members and prospects that accelerate TELUS’ competitive advantage, deliver on our customer-first commitment, and realize our goal of becoming the most recommended company globally.

As part of TELUS’s digital transformation, Shawn is using lean startup and agile principles, advanced data collection and analytics techniques, and platform thinking to deliver an industry-leading customer experience.

Shawn has been a leader at TELUS since 2008, joining the Tech Strategy team to spearhead the deployment of TELUS’ national HSPA+ network and first iPhone launch. Two years later, he joined the TELUS Customer Solutions team as Director, Strategy and Planning. In this role, Shawn was responsible for the consumer products and services roadmap and the delivery of large complex programs including the launch of LTE, the next generation of TELUS’ industry-leading wireless network.

Shawn has a storied history in strategy, product and program development spanning over 17 years. He lives in Toronto with his wife Jennifer and their two children.


Lessons from the Trenches

09/11/2018 13.00 - 13.35

Industry InnovationsBreakout1Breakout session

TELUS will share our own Digital Innovation journey and what we have learned along the way. Digital innovation is much more than technology adoption. Shawn will describe building a startup inside an established company with a 110+ year history and well established culture. As TELUS’ Chief Digital Officer, Shawn has been leading digital innovation at TELUS for over 6 years. He will share his experience...