Susan Wilkins is the Digital Government Lead and Senior Director with the Office of the Chief Information Officer, at the Government of Newfoundland and Labrador. Leveraging her 20+ years of consulting and Information Technology experience, Susan has been responsible for successfully leading the province’s digital strategy development, with a goal to make the province “Digital-by-Design” by 2022.
Susan’s passion for superior client service, and keen ability to develop and grow relationships, have been key in the successful completion of an extensive co-creation process with all government departments. Susan holds a Masters Certificate in Project Management, and a Bachelor’s degree in Applied Science, Applied Mathematics from Memorial University.
From retail to technology, many organizations in the private sector have mastered how to serve their customers in an engaging and meaningful way – shaping citizens’ expectations. In the public sector, jurisdictions around the globe still struggle with legacy systems and service bottlenecks that ultimately hinder the citizen experience. To fundamentally transform governments need to better harness...