Lessons from the trenches

TELUS will share our own Digital Innovation journey and what we have learned along the way. Digital innovation is much more than technology adoption. Shawn will describe building a startup inside an established company with a 110+ year history and well established culture. As TELUS’ Chief Digital Officer, Shawn has been leading digital innovation at TELUS for over 6 years. He will share his experience from the trenches, including perspectives on:

• Driving Digital Innovation in a large enterprise;
• Building and scaling a high performance customer(citizen)-first culture;
• Developing the skills and behaviours individuals require to excel.